Terms & Conditions

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1. Introduction
    - This document outlines the terms and conditions governing the use of the online addiction professional services offered by Virtual Care in South Africa and abroad.

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2. Services Offered
    - Virtual Care offers a range of addiction-related professional services, including addiction counselling, aftercare services, screening and assessments, medical consultations, and consultations for organisational employee assistance programs.

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3. Booking and Administrative Fee
    - Users can book services through the website and agree to pay a administrative fee on all transactions processed through the platform.
  
4. User Responsibilities
    - Users are responsible for providing accurate information during bookings and ensuring compliance with all terms and conditions outlined by Virtual Care.

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5. Confidentiality
    - Virtual Care ensures the confidentiality of all user information and interactions according to relevant privacy laws and regulations.

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6. Payment
    - Users agree to pay the specified fees for requested services, including the referral fee, and understand that payments are processed securely through the platform.

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7. Cancellation and Refund Policy
    - Details the procedures for cancelling bookings, refund eligibility, and any applicable charges for cancellations made by users.

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8. Liability
    - Virtual Care disclaims any liability for the outcomes of services provided, acknowledging that individual results may vary based on circumstances and user engagement.

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9. Intellectual Property
    - Users agree not to reproduce, modify, or distribute any content from the website without prior consent from Virtual Care.

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10. Governing Law
    - This agreement is governed by the laws of South Africa and any disputes arising from it shall be resolved through arbitration or mediation.

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11. Amendments
    - Virtual Care reserves the right to update or modify these terms and conditions at any time, with notifications sent to users regarding changes.

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By using the services provided by Virtual Care, users agree to abide by these terms and conditions and any updates made to them.

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