Refund Policy

At Virtual Care, we strive to provide a seamless and satisfactory experience for all users booking mental health and addiction professional services through our online platform. Our refund policy is designed to be fair and transparent to ensure customer satisfaction.

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1. Cancellation and Refund Eligibility:

- If you wish to cancel your scheduled online video consultation appointment, we require notification at least 72 hours before the scheduled session to be eligible for a refund.

- Refunds may be issued in full or partial amounts, depending on the timing of your cancellation and any applicable terms and conditions.

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2. Refund Process:

- To request a refund for a cancelled session, please contact our customer support team at info@virtualcareproservices.com with your booking details and reason for cancellation.

- Refunds will be processed within 2 business days from the date of the cancellation request.

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3. Non-Refundable Services:

- Please note that certain services, such as missed appointments without prior notification or late cancellations, may not be eligible for a refund.

- Additionally, any services that have already been provided or delivered are non-refundable.

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4. Exceptions:

- In the event of unforeseen circumstances or technical issues that prevent the completion of a scheduled online video consultation, we will review each case individually to determine refund eligibility.

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5. Contact Us:

- If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please reach out to our customer support team at info@virtualcareproservices.com.

Please review this refund policy carefully before booking an online video consultation through Virtual Care. By using our platform and services, you agree to abide by the terms outlined in this policy.