Trauma Counselling - Marisa Breytenbach

Cancellation Policy

1. Cancellation and Refund Eligibility: - If you wish to cancel your scheduled online video consultation appointment, we require notification at least 48 hours before the scheduled session to be eligible for a refund. - Refunds may be issued in full or partial amounts, depending on the timing of your cancellation and any applicable terms and conditions. 2. Refund Process: - To request a refund for a cancelled session, please contact our customer support team at info@virtualcareproservices.com with your booking details and reason for cancellation. - Refunds will be processed within 2 business days from the date of the cancellation request. 3. Non-Refundable Services: - Please note that certain services, such as missed appointments without prior notification or late cancellations, may not be eligible for a refund. - Additionally, any services that have already been provided or delivered are non-refundable. 4. Exceptions: - In the event of unforeseen circumstances or technical issues that prevent the completion of a scheduled online video consultation, we will review each case individually to determine refund eligibility. 5. Contact Us: - If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please reach out to our customer support team at info@virtualcareproservices.com.